vellum Mobile - User Guide

Created by Daria Byrne, Modified on Fri, 23 Jun, 2023 at 12:37 PM by Daria Byrne

Summary

vellum Mobile is at the center of what we do at vellum. This mobile application (iOS and Android) allows individuals to emotionally label, share with peers, make connections, show support, recognize peers, and track personal feelings across a timeline. If you need assistance accessing or updating your mobile application, please log a support ticket.

	Topic	Question	Answer
1	Authentication	Why am I being directed to authenticate with my organization's Single Sign-On (SSO) when I go to "share" my check-in or view the Team View?	Your organization may have opted to use Single Sign On authentication to verify that teammates are active in the system. SSO authentication is used when determining who to share with and before viewing the Team “Home” View. The SSO authentication may require that a multi-factor authentication application is downloaded on your phone. SSO authentication allows vellum to ensure that only current team members, actively employed, can leverage this functionality within the vellum application.
2	Notifications	How can I turn on or off the vellum notifications I am receiving?	Notifications can be turned off within your mobile phone Settings > vellum > Notifications > Allow Notifications.
3	Adding a Custom Feeling	I don't see an option on the Feelings Wheel that aligns to how I am feeling at this time. What should I do?	You can select a custom feeling by clicking on the outer ring of the Feelings Wheel circle. Look for the "+ feeling" option that corresponds to the primary category in which your custom feeling aligns. The free text feeling option is limited to 20 or less characters.
4	Sharing a Check-in	If I opt to not share my check-ins with my team, does my check-in populate the 'pie chart' view? Can I share my check-in with only one of the teams that I am on?	If you do not share your check-in with your teammate(s), your check-in will only be visible in the Home "Me" view including the pie chart view. Your check-in will not be visible in the "My Team" list or "My Team" chart view. You can choose which teams you want to share your check-in with. Deselect or select the green circle next to the team name to choose the appropriate team with whom to share. When the green circle is present, you are sharing your check-in with the corresponding team.
5	Viewing Check-ins	For how long can my teammates within my organization view the check-in(s) that I shared?	Data shared is only available to the Team for 24 hours and then is removed from the Team View. The personal timeline is available to an end user for as long as they are a vellum account holder or until the data is deleted by the end user.
6	Joining a Team	How do I join specific teams within my organization so that I can share my check-ins with them?	At this time, team management is managed by vellum and/or your organizational admin. To request access to a specific team, please log a ticket in the "Help & support" feature from within the mobile app.
7	Teams	What order are the teams within the Sharing view in?	By default, the primary team that you joined when creating your account becomes your primary team. Your primary team is always first in the list of other teams that you are a member of. Teams are sorted in this order: 1 - Primary unit/department 2 - Additional units/departments 3 - Scheduled teammates for a respective shift (i.e. from a Kronos schedule) 4 - Custom teams (sorted alphabetically)
8	Team Sharing	How do I share my check-in to teams that I am a member?	By default, when you go to the share screen, all teams that you are a member of are selected to receive your check-in when you share. To remove a team from receiving your check-in simply click on the team. The team will dither and will not receive your check-in.
9	Team Viewing	How do I see team check-ins?	By default, when you go to the "My Team" view all of the teams that you are a member of are selected for viewing. To remove a team from view simply click on "Select teams (all)" then select the team or teams you do not wish to view. The team will dither and will not be included in the view.
10	Resources	I see self-help resources available for some emotions, but not for every emotion.	Well-being resources are now tethered to all 18 sub-optimal high intensity emotions. When an individual checks-in with one of these 18 emotions, a prompt to 'view resources for feeling' displays before transitioning to the Team view.
11	Shoutouts	How can I give a shoutout to a team member?	Users can give shoutouts of recognition to team members across the organization. These shoutouts display in all team views for which the recipient is a team member. The shoutout feature can be accessed by clicking on the floating 'megaphone' in the bottom right corner of the application.
12	Streaks	How does my team achieve a streak award?	Streaks, once total team check-ins reach the 50%, 80%, and 100% threshold, display within the Team view in order to encourage team participation. Individuals can check-in from the Streak card. Streaks reset at 0700 and 1900 for shift-based, scheduled teams, and reset at midnight Eastern Time for non-shift-based teams.
13	Activity	What does the Activity page tell me?	All profile activity has been merged into one "Activity" feature. This feature encompasses an activity summary, previously known as Stats, and personal check-in history. The Summary tab in the mobile application reveals 1) total number of check-ins you have conducted, 2) total times you have shared a check-in with others, and 3) total number of check-ins that have been shared with you. At this time, this page is read-only and not available to drill down into additional detail.
14	Notification Drawer	What is the purpose of the Notification Drawer?	The Notification Drawer houses all acknowledgements from team members including who sent the acknowledgement, the acknowledgement sent, the feeling for which the acknowldgement was sent, and a date/timestamp. In addition, the Notification indicator displays a count of unread acknowledgements received. Once the acknowledgement has been viewed, the count clears.
15	Survey	What is the survey that I am completing?	Upon the third day, post account creation, a two-question survey will be presented to you. This survey will repeat at week 4 and week 8 and so on. your connection to your teammates and leader, and to see how this application impacts this connection!
16	Delete Account	How can I delete my account? And remove all of the data I have shared?	In order to delete your account, you must have recently logged in. Please log out, then log in and proceed to Settings. Accounts can be deleted and data removed in the mobile application Settings > Edit Profile > Delete Profile. Once the account is deleted, data cannot be recovered.